Privacy Policy

Who We Are

This website is operated by First Class Customs, Inc. ("First Class Customs", "we", "us", "our").

Address: 2051 E. Kearney Street, Springfield, MO 65803, USA

Email: info@firstclasscustoms.com

Phone: (800) 862-6899

Information Collection and Use

First Class Customs may collect personal information when you contact us, including when you request an appointment, call us, or submit a form through our website. This information may include your name, email address, phone number, and any details you choose to provide about your request.

We use this information to schedule services or consultations, respond to inquiries, provide updates or reminders related to your requests, and improve our services. We may also send you information about our offerings where permitted by applicable law and your communication preferences.

SMS and Mobile Communications

If you provide your mobile phone number and opt in to receive text messages, you may receive SMS messages related to appointments, service updates, or other information about First Class Customs. You can opt out of receiving text messages at any time by replying "STOP" to any message.

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. All categories of data described in this policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, except as necessary to deliver messages through our SMS service provider.

Information We Collect

• Contact details you provide (name, email, phone) when you request quotes, schedule a consultation, or contact us.
• Vehicle/project details you share to help us scope custom builds or services.
• Payment and billing information when you make a purchase or place a deposit.
• Technical data such as IP address, browser, device type, pages visited, and interactions gathered via cookies and analytics to improve our site.

How We Use Information

• Respond to inquiries, quotes, and support requests.
• Provide, personalize, and improve our products and services.
• Process payments, deposits, and fulfill orders.
• Send service communications and, with consent, marketing updates.
• Maintain site functionality, security, and analytics.

Sharing of Information

We share information with trusted service providers who assist with website hosting, payments, analytics, logistics, and customer communications. We may also share as required by law or to protect our rights. We do not sell your personal information.

Cookies and Analytics

We use cookies and similar technologies to operate the site and understand usage. You can control cookies in your browser settings. Disabling some cookies may affect site functionality.

Your Choices

• You can update or request deletion of your information by emailing info@firstclasscustoms.com.
• You can opt out of marketing emails at any time via the unsubscribe link or by contacting us.

Data Security and Retention

We take reasonable measures to protect your information. We retain data only as long as necessary for the purposes described above or as required by law.

Children’s Privacy

Our website and services are not directed to children under 13.

International Visitors

If you access this site from outside the United States, you understand that your information may be processed in the U.S., where privacy laws may be different.

Updates to This Policy

We may update this policy from time to time. The “Last Updated” date reflects the latest changes.

Contact Us

For questions about this Privacy Policy or your personal information, contact: